There are six main ways to begin your search for information and services in Queensland. Some resources are only available online. Wherever possible we have listed a phone number.
1. Urgent care
If you or a person you support and care for require an emergency response:
• Call 000 or 106 for national relay service
• Go to your local hospital or
• 1300 MHCALL (1300 64 2255) Access Line
• Other Helpline or Information Lines are listed at the end of this directory.
2. Contact Queensland Mental Health Access Line 1300 MH CALL (1300 64 22 55) available 24/7
This free service is provided by Queensland Mental Health Service and can be your first point of contact for providing support, information, advice and referral if you need immediate care for mental distress.
1300 MHCALL, will link you to your nearest Queensland Public Mental Health Service.
Other possible Helpline or Information Lines are listed on page.
3. Contact your General Practitioner (GP)
GPs are a good starting point for someone seeking diagnosis, treatment or other supports for their lived experience of borderline personality disorder (BPD). A GP can assist you with facilitating a referral to a public mental health service or a private psychiatrist, psychologist or private hospital clinic. Information about finding a GP if you do not have one you know can be found at: https://healthengine.com.au/find/gp/QLD/
4A. Hospital and Community Based Mental Health Services
Queensland Health is based on geographical areas, often referred to as the Hospital and Health Service (HHS) preceded by the relevant area.
The nature and availability of services in each HHS varies. The best way to establish a referral and availability of specific service is through contact with your GP or 1300 MHCALL (1300 64 2255) Access Line or the following site: https://www.qld.gov.au/health/services
To find out which area you are in go to the map of Hospital and Health Services in Qld https://www.health.qld.gov.au/maps.
4B. Primary Health Networks (PHN’s)
PHN’s are funded by the Federal Government funded service to offer limited short-term treatment and support for people experiencing mental health distress including people with BPD. There are 8 centres across the state. Each PHN operates independently. Some offer short term psychosocial individual and group therapy and care coordination. Check with your local PHN.
Brisbane North (07) 3630 7300
Brisbane South 1300 467 265
Gold Coast (07) 5635 2455 http://www.healthygc.com.au
Darling Downs and West Moreton (07) 4615 0900
Western Queensland (07) 4573 1900
Central Queensland, Wide Bay, Sunshine Coast (07) 5456 8100 http://www.ourphn.org.au/
Northern Queensland (07) 4034 0300
For local information you can consult a local GP or call directly to the PHN or 1300 MH CALL (1300 64 22 55).
5. Private inpatient and outpatient services
Some private hospitals throughout Queensland have inpatient and outpatient clinics which offer specific services for people living with BPD, their families, carers and supporters. The types of assessments, services and costs vary as such. it is recommended that contact is made directly with the hospital.
6. Private health professionals Please refer to our listing of searchable databases
A. Psychiatrists (Private)
A range of private psychiatrists practice throughout Qld and can be found on the RANZCP website below. A GP referral is required to access a psychiatrist. Medicare will cover part of the costs of consulting a psychiatrist https://www.yourhealthinmind.org/find-a-psychiatrist
B. Allied Health (private):
There are many allied health professionals who can provide a range of treatments and supports including: psychologists, social workers, occupational therapists, and counsellors. Check with the individual therapist to determine their ability to support people living with BPD. A mental health care plan from the GP may assist with access to funding through Medicare for some services – check with the therapist.
Please also refer to our page of resources for carers.
Additional resources can be accessed by families/carers contacting the 1300 MHCALL or 1300 64 22 55
The following websites also offer additional resources:
*Carer gateway 1800 422 737 (Monday to Friday 8am to 6pm)
* NEA BPD
*Qld Dept of Health
* Arafmi Qld Carer Support Line 1300 554 660
* Mental Health Resources for Carers (Qld)
* Wellways 1300 111 400
* Mind Australia 1300 554 660
* Carers Queensland CALD program 1800 242 636
Youth, Dual Diagnosis [BPD and dependence on drugs and/or alcohol], Dual Disability [BPD and intellectual challenges] Aboriginal and Torres Strait Islander peoples, LGBTIQA+, CALD (culturally and linguistically diverse) communities.
Each Queensland Hospital and Health Service has designated specialist services for people who identify as complex needs. The type and quality vary from area to area and time to time. Best to contact the Qld Mental Health Helpline for up-to-date information 1300 MHCALL or 1800 6422
Non-Government Organisations [NGOs] also provide additional extensive treatment and supports.
Feedback and complaints can lead to improved services and experiences for everyone. If you have concerns, complaints or grievances about access to services you may wish to speak with the managers/complaints officers of the service involved.
If you have a complaint that you don’t feel has been addressed by the service, you can raise your complaint through the Queensland Office of the Health Ombudsman. Phone: 133 646
Office of the Chief Psychiatrist, Mental Health Alcohol and Other Drugs Branch, Department of Health, PO Box 2368, Fortitude Valley BC, QLD 4006, email ; phone 1800 989 451 or (07) 3328 9899.
Disability advocacy is acting, speaking or writing to promote, protect and defend the human rights of people with disability. An advocate acts as an independent person in relation to a person with disability. They are independent of service providers; assist the person to exercise choice and control and to have their voice heard in matters that affect them and importantly are free of relevant conflicts of interest.
If you need support to manage a complaint or access to services, you may seek support from an advocacy agency.
A guide to Adult Mental Health Services in Metro North Brisbane (including Moreton Bay and parts of Somerset).
The teams at Footprints’ mental health and community services provides tailored support to an individual’s mental health and their recovery journey. Footprints holds the value of empowering individuals with hope and optimism through a person centred and recovery based approach. Here at Footprints we have a wide range of professionals dedicated to supporting adults with a mental health illness.
They support their members and the wider mental health community in meeting the needs of people who have lived experience with mental health issues.